Skills & Competencies for Nurse Manager - Phone Triage
Nurse Manager - Phone Triage job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Nurse Manager - Phone Triage
Plans and implements the overall nursing policies, procedures, and services for a contact center.
JOB RESPONSIBILITIES for Nurse Manager - Phone Triage
Maintains nursing staff by recruiting, selecting, and training clinical staff. Ensures that nurses are current in competencies, assessments, licensure, certifications, and other annual training. May provide direct patient care and is responsible for evaluating patient health over the phone.
Nurse Manager - Phone Triage SALARY RANGE
BASE 50%
$122,397
TOTAL 50%
$131,325
Job Level
M02
Job Code
HC07000611
Education/Degree
Bachelor's Degree
Reports To
Top Management
Nurse Manager - Phone Triage Skills and Competencies List
9 general skills or competencies (Job family competencies) for Nurse Manager - Phone Triage
1
Job Family Competencies –
JCAHO
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the role of the JCAHO in improving healthcare quality and patient outcomes.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Reports adverse occurrences, events, and unintended patient outcomes to accreditation officers.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Prepares comprehensive responses to progress reports concerning accreditation and regulatory findings.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Recommends process improvements to keep abreast with accreditation and regulatory affairs in increasing patient safety.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Formulates organization-wide strategies to effectively address areas of deficiency identified on quality audits.
See 4 More Skill Behaviors
2
Job Family Competencies –
Case Management
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Explains the differences between the brokerage, strengths-based, and clinical case management models.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Schedules patients’ medical appointments and conducts follow-ups to ensure they attended their consultations.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Provides a customized care plan to clients based on their medical history and current financial and living situation.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Partners with healthcare and human services providers to increase client satisfaction and promote cost-effectiveness.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Redefines ineffectual case management programs to deliver high-quality healthcare services and attain client objectives.
See 4 More Skill Behaviors
3
Nurse Manager - Phone Triage
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Nurse Manager - Phone Triage
Proficiency Level - 4
5
Competency for -
Nurse Manager - Phone Triage
Proficiency Level - 5
12 soft skills or competencies (core competencies) for Nurse Manager - Phone Triage
1
Core Competencies –
Budgeting
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the importance of budget reporting and forecasting in our workplace.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supplies supporting information and justification for major line items.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Utilizes software tools and applications to forecast our annual budget accurately.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Provides in-depth training to our entire organization about the zero based budgeting methodology.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Forecasts asset needs to leverage available inventory and data compilation for annual budgeting.
See 4 More Skill Behaviors
2
Core Competencies –
Quality Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the evolution and popular methodologies of quality management.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Identifies quality assurance issues per defined process and prepares appropriate reporting to management.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Participates in the design and development of an overall quality management plan.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees current quality improvement plans, policies, procedures, and programs; identifies improvement opportunities.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the quality metrics design and improvement initiatives to enable a robust quality control environment.
See 4 More Skill Behaviors
3
Nurse Manager - Phone Triage
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Nurse Manager - Phone Triage
Proficiency Level - 4
5
Competency for -
Nurse Manager - Phone Triage
Proficiency Level - 5
Summary of Nurse Manager - Phone Triage skills and competencies
There are 0 hard skills for Nurse Manager - Phone Triage.
9 general skills for Nurse Manager - Phone Triage, JCAHO, Case Management, Patient Rights, etc.
12 soft skills for Nurse Manager - Phone Triage, Budgeting, Quality Management, Risk Management, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Nurse Manager - Phone Triage, he or she needs to be proficient in Budgeting, be proficient in Quality Management, and be proficient in Risk Management.
9 general skills for Nurse Manager - Phone Triage, JCAHO, Case Management, Patient Rights, etc.
12 soft skills for Nurse Manager - Phone Triage, Budgeting, Quality Management, Risk Management, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Nurse Manager - Phone Triage, he or she needs to be proficient in Budgeting, be proficient in Quality Management, and be proficient in Risk Management.
It's Easy to Get Started
Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.